BRK70 Support

Have questions? We’ve got answers. 

If you don’t find the answers you’re looking for below, please contact us and we’ll be happy to help.

FAQ

What is the expected battery life for the insoles?

You can get up to 20 hours of use before recharging the insoles.

Can I put insoles in any type of shoe?

Yes. The insoles can be calibrated to any shoe type. However, the softer the sole of the shoe, the more variable the slope readings as the user naturally shifts their weight.

How do you calibrate the insoles?

There is a calibration routine inside of the app that is very simple to follow. You will need to re-calibrate each time you recharge the insoles.

What happens if my shoes get wet?

No problem. The sensor modules, while inside of their pocket in the insoles are rated to IP-67, meaning they can be submerged in up to 3 feet of water.

Is there a weight limit for using the insoles?

Up to 330 lbs (or 150 kg) is the target max weight.

Do your insoles work on every type of green?

Yes, they work on any surface.

How do I turn the insoles on/off?

There is no on’off switch. The insoles automatcially sleep with inactivity.

What version of iOS or Android do I need to be running?

Minimum version for iOS should be 16 and Android 9.

What if I don’t have a cell phone?

An iOS or Android smartphone are required.

Does your app work on a smart watch?

No, there is currently no smartwatch integration YET.

How do I charge the sensors?

The sensor modules magnetically attach to the included charger. The charger can be plugged into any USB-C port.

Can I put the sensors in my shoes without the insole?

No, you cannot.

Can I transfer sensor access/ID to someone else?

The end user cannot do so. It would require customer service to release the sensors from one account and activate on a new account; subscription will be required.

Can I have more than one account per sensor?

No. Each account must have it’s own pair of sensor modules. This will prevent mixing of different users’ data.

How do I cancel my subscription?

It’s very simple to cancel your subscription within the app on your phone.